Our Return Policy
*If you have purchased the wrong size or would like to exchange an item(s) you may return the item(s) within 30 days of the receipt for an exchange.
The item you are returning must not have been used, and must be returned within 30 days of purchase.
*You must call customer service and get a RMA number or your package will be refused and returned to sender. RMA number MUST
be written on the outside of package.
*We do not take returns on custom made items, clearance items or Solvit Products.
*We do not give Cash Refunds (credit card, Google or PayPal) on any orders, product exchange ONLY. The customer is responsible for the
shipping both ways on returns. You may include a pre-paid envelope for shipping the item back or we will bill your card on file and ship back to you
either USPS or UPS if not specified your preference.
*IMPORTANT: Vests or any other type of clothing items that are returned MUST be free of ALL dog hair and any odor or stains.
(Embroidered Items are Non-Returnable)
*If your return arrives with dog hair, odors, or stains; NO refund or exchange will be issued and the item will be returned to you.
*IN ORDER TO INSURE A PROPER REFUND, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION.
Returning a Product
1. Please review above policy
2. Call customer service and ask for a RMA number (must have order# or full name on billing statement handy)
3. Ship item back to Activedogs (you may choose shipping method)
4. Once your item is received it may take 3-4 business days to process your return. You will receive tracking info once your replacement has been sent,
or an e-mail with your store credit information.
Send Item(s) to below address;
Activedogs.com
RMA# __________
N3710 County Hwy F
Weyerhaeuser, WI 54895
Customer Service# 1-877-302-1541 or 715-353-2869
PLEASE NOTE FOR INTERNATIONAL CUSTOMERS
We have no control over your countries duties or customs fees. Please check with your country for this information.
Generally if you choose the expedited or express shipping method, UPS takes care of the brokerage fees.
If UPS Standard is chosen you will also be responsible for those charges above the normal duty and taxes.
We ship by UPS and will email you your package tracking numbers when we ship your order.
If your package has been damaged in shipping please do not throw any packing materials or anything in the box away!
We will file a UPS claim and upon doing that UPS will send out an inspector to access the damage. We must be notified
immediately upon arrival of your package that there is a damage problem.
ActiveDogs