We developed this product as a way for a disabled handler to notify everyone that his/her dog is doing a certain job and how others should respond in an emergency situation. Item #7075528 features a USB flash drive that holds 2GB of information and is small enough in size to fit into the clear faced pouch. Many police and emergency vehicles are capable of reading a USB drive. When you fill out the USB Form on this site, we download this information onto the USB drive before sending it to you.

 This product (# 7075528) also includes a hard plastic, Medical Information ID Card that we customize and print for you. Your emergency information is printed on the back of this card. It holds up to 300 printed characters.

The flash drive and medical card fit into the 3”x4” clear vinyl pouch. The clear vinyl front has “USB Drive Inside” (printed in bright red) and allows people to see the ID card. “Emergency Instructions Inside” is printed on the back of the pouch (in bright red). It comes with a snap clip lanyard so you can wear the Medical Instruction USB Kit around your neck. There is also a tab clip so the kit can be clipped on the dog's vest.

This product was created because of stories we have received from people who were traveling with their service dog. One particular story was especially disconcerting. The short version is this: A disabled handler and her service dog were riding on a public bus when the disabled handler was about to have a seizure. Her service dog was trained to sense when a seizure was coming on and was to go to the handler and bark in her face. When this happened on the public bus, the bus driver (who was not knowledgeable about service dogs) thought the dog was being aggressive. The driver took the disabled handler (who was in a wheelchair) and her dog off of the bus and left them on the side of the street. The handler had a seizure, fell out of the wheelchair and laid in the street gutter. The dog stayed with the handler the whole time while cars were passing by. No one stopped. Finally, a person who was walking down the sidewalk stopped to help her get back into the wheelchair.

What happened to the bus driver and the bus company? The bus driver was required to take classes, and the bus company gave the disabled handler/dog team a lifelong free bus pass.

What happened to the handler and her dog? The dog was re-taught to scratch on the handler's leg rather than bark in her face when it sensed she was about to have a seizure.

These items will assist the handler/service dog team and the general public in understanding how to respond in an emergency.